TICKET PURCHASE AND RETURN POLICY
Salinas de la Concepción April 29, 2024
Please read them carefully before making a purchase on this website, regardless of whether you have made a purchase before or not, as SALINAS DE LA CONCEPCIÓN, S.L. reserves the right to modify them at any time. They will govern the entire process. You can address any questions you may have to info@saldemenroca.com
1. OBJECT
This Agreement aims to regulate the Terms and Conditions applicable to the
activity of the booking service through the web platform www.saldemenorca.com (hereinafter, the "Platform"). Saldemenorca.com is an online platform dedicated to the sale of products and booking of guided tours to the Salinas de la Concepción.
The ownership of the Platform is stated in the Legal Notice and Privacy Policy
of this website.
2. Acceptance of the conditions
Access to www.saldemenorca.com, and the booking of the activities and/or services offered,
implies acquiring the status of user and the declaration of having read,
understood and accepted these Booking Conditions, the Privacy Policy, and the Terms of Use, which are part of the Terms of Use, which form an integral part of the Legal Notice. It is possible that in the future they may be expanded
other types of activities.
3. Guided tour reservations
To make a reservation for the activities offered by Salinas de la Concepción, S.L., you must follow the process established on the platform. Specifically, you must select the
activity you are interested in, the schedule, the number of participants, etc., and fill out the online booking form with the requested personal data. It is important that you review the information provided and correct any errors before confirming your reservation.
Once you click on the confirmation tab, you will not be able to modify your data.
By filling out this form, you are indicating that you have read and understood the
"activity description" and by accepting the Terms and Conditions of Salinas de la Concepción, S.L.
Concepción, S.L. We recommend that you pay special attention to the Cancellation Policy before making your reservation. Cancellation Policy before making your reservation. Once your reservation has been paid, it will be processed by Salinas de la Concepción, S.L.
4. Booking confirmation
Depending on the booked activity, you may receive confirmation of your booking immediately, within an immediate timeframe, or within a maximum of 24 hours. The type of confirmation applicable is indicated in the description of each activity.
5. Prices, inclusions, and exclusions
The price of the activities offered by Salinas de la Concepción, S.L. includes VAT and any other applicable taxes. VAT and any other applicable taxes at the rate in effect at the time of booking the activity. You make the booking of the activity. The price includes everything detailed in the "Includes" section in the description of each activity. Prices do not include tickets, tips, drinks, meals, or anything else not specifically included in the "Includes" section of the activity description.
6. Payments
To book an activity through the Platform, you must pay the price indicated in the description of each activity at the time of booking. If you have a discount code from Salinas de la Concepción, S.L., the discount will be applied by entering your code in the corresponding field of the booking form.
Booking data form. You can pay for your activity with a credit or debit card. We accept all major credit and debit cards (Visa, Visa Electron, Mastercard, etc.),
Mastercard, etc.). You will not be charged any commission for processing your booking payment with a credit card.
Your payment data (for example, card number, expiration date, among others) will be securely processed through an SSL security protocol and used only to complete the transaction related to your purchase or to issue refunds in case of cancellation.
Salinas de la Concepción, S.L. does not store or have access to your payment data.
Only you and the entities that process the payment securely and reliably will have access to them. If you do not pay for the booked activity or revoke the payment, Salinas de la Concepción, S.L. will waive any possible claim for the service benefits.
7. Modifications and corrections of bookings
To request modifications or corrections to your booking, please write to us at
info@saldemenorca.com (specifying the reservation number, the name on the reservation, and the date of the reserved activity). We will respond to your request as soon as possible.
All requests for date changes or other modifications will be considered, but not guaranteed.
guaranteed, subject to the availability of our guides.
Under no circumstances can they be modified within 72 hours prior to the reservation date.
of the reservation.
8. Cancellations and refunds
If you need to cancel a reserved activity or request a refund, you must do so by sending an email to
by sending an email to info@saldemenorca.com with the reservation number, name, and date of the activity, name and date of the activity.
The cancellation policy for guided tours is as follows:
If you cancel your reservation:
– Up to 3 days before the start of the reserved activity (local Madrid time), you will be refunded
100% of the amount paid.
– Less than 72 hours before the start of the reserved activity (local Madrid time), 100% of the amount paid will be retained.
100% of the amount paid will be retained, so you will not be entitled to any refund.
These conditions will also apply in case of cancellation or no-show.
No-show Also, Salinas de la Concepción, S.L. will not refund any amount once the activity has started and is abandoned for any reason.
The corresponding refund will be made within 24 to 48 hours after the activity cancellation using the same payment method with which you paid the reservation, which will be notified to you via email.
Once the order is placed, refunds made with debit/credit cards may take 5 to 7 business days to process and appear in your bank account, and up to 30 days for some foreign cards.
9. Change or Cancellation of an activity by Salinas de la Concepción, S.L.
Salinas de la Concepción, S.L. reserves the right to cancel a specific activity without adhering to the same
activity without adhering to the established cancellation deadline if weather conditions, government actions, unforeseen weather conditions, government actions, unforeseeable or unavoidable external circumstances endanger or make the activity impossible or much more difficult to carry out.
In this case, Salinas de la Concepción, S.L. will notify you by email of such changes or cancellations and will propose either another date for the activity or an alternative activity, or alternative activities that may be of interest to you.
If it is not possible to set another date or if this or other activities we propose are not to your liking, you will be entitled to a 100% refund of the booking amount, excluding any compensation for damages or other claims.
Occasionally, Salinas de la Concepción, S.L. makes changes to activities, such as dates, times, prices, inclusions, coverage, age requirements, etc.
Consequently, Salinas de la Concepción, S.L. reserves the right to cancel, change, or substitute any detail of the activities at any time and for any reason.
Likewise, Salinas de la Concepción, S.L. reserves the right to make minor changes to the activity programs or itinerary changes if it is considered necessary to make any refund or compensation.
10. Right of Withdrawal
The services contracted through the Salinas de la Concepción, S.L. platform are exempt from the right of withdrawal, in accordance with the provisions of article 103.l of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
11. Applicable Law and Jurisdiction
The user agrees that the applicable law governing these terms is Spanish law. The Judges and Courts of the city of Ciutadella de Menorca shall have jurisdiction to hear any dispute arising from the interpretation or application of this contract.
12. Contact
If you have any questions about these terms, you can contact Salinas de la Concepción, S.L. at info@saldemenorca.com, for which purpose you expressly accept the use of email as a valid procedure for exchanging information and sending communications.
