TICKET PURCHASE AND REFUND POLICY
Salinas de la Concepción, April 29, 2024
Please read these terms and conditions carefully before making a purchase on this website, regardless of whether you have made a purchase before, as SALINAS DE LA CONCEPCIÓN, SL reserves the right to modify them at any time. These terms and conditions will govern the entire process. You can contact us with any questions you may have at info@saldemenroca.com
1. OBJECT
The purpose of this Agreement is to regulate the Terms and Conditions applicable to the
The booking service activity is conducted through the website www.saldemenorca.com (hereinafter, the “Platform”). Saldemenorca.com is an online platform dedicated to the sale of products and the booking of guided tours to the Salinas de la Concepción salt flats.
Ownership of the Platform is detailed in the Legal Notice and Privacy Policy
of this website.
2. Acceptance of the conditions
Access to www.saldemenorca.com, and the booking of the activities and/or services offered,
This implies acquiring user status and declaring that you have read it.
By using this form, you understand and accept these Booking Conditions, the Privacy Policy, and the Terms of Use, which are integral parts of this Legal Notice. These may be expanded in the future.
other types of activities.
3. Booking guided tours
To book activities offered by Salinas de la Concepción, SL, you must follow the process established on the platform. Specifically, you must select the
Please indicate the activity you are interested in, the schedule, the number of participants, etc., and complete the online booking form with the requested personal information. It is important that you review the information provided and correct any errors before confirming your booking.
Once you click on the confirmation tab, you will not be able to modify your data.
By completing this form, you are indicating that you have read and understood the
“description of the activity” and accepting the Terms and Conditions of Salinas de la Concepción, SL
Concepción, SL. We recommend that you pay close attention to the Cancellation Policy before making your reservation. Cancellation Policy before making your reservation. Once your reservation has been paid for, it will be processed by Salinas de la Concepción, SL.
4. Reservation confirmation
Depending on the activity booked, you may receive confirmation of your booking immediately, within a short timeframe, or within a maximum of 24 hours. The applicable confirmation type is indicated in the description of each activity.
5. Prices, inclusions and exclusions
The price of the activities offered by Salinas de la Concepción, SL includes VAT and any other applicable taxes. VAT and any other applicable taxes are calculated at the rate in effect at the time of booking. You make the booking for the activity. The price includes everything detailed in the "Includes" section of each activity's description. Prices do not include entrance fees, tips, drinks, meals, or anything else not specifically listed in the "Includes" section of the activity description.
6. Payments
To book an activity through the Platform, you must pay the price indicated in the description of each activity at the time of booking. If you have a discount code from Salinas de la Concepción, SL, the discount will be applied when you enter your code in the corresponding field of the booking form.
Your booking details form. You can pay for your activity by credit or debit card. We accept all major credit and debit cards (Visa, Visa Electron, Mastercard, etc.).
Mastercard, etc.). You will not be charged any fees for processing your credit card payment for your reservation.
Your payment details (e.g., card number, expiry date, etc.) will be securely processed through an SSL security protocol and used only to process your purchase or issue refunds in case of cancellation.
Salinas de la Concepción, SL does not store your payment data nor does it have access to it.
Only you and the entities that process the payment securely and reliably will have access to them. If you do not pay for the booked activity or revoke the payment, Salinas de la Concepción, SL will waive any potential claims for the service.
7. Modifications and corrections to reservations
To request modifications or corrections to your reservation, please write to us at
info@saldemenorca.com (specifying the booking number, the name that appears on the booking, and the date of the booked activity). We will respond to your request as soon as possible.
All requests for date changes or other modifications will be accommodated, but are not guaranteed.
Guaranteed, subject to the availability of our guides.
Under no circumstances may they be modified within 72 hours prior to the reservation date.
from the reserve.
8. Cancellations and refunds
If you need to cancel a booked activity or request a refund, you must do so by sending an email to
by sending an email to info@saldemenorca.com with the booking number, name and date of the activity.
The cancellation policy for guided tours is as follows:
If you cancel your reservation:
– Up to 3 days before the start of the booked activity (Madrid local time), you will be refunded
100% of the amount paid.
– With less than 72 hours' notice before the start of the booked activity (Madrid local time), 100% of the amount paid will be retained.
100% of the amount paid will be retained, so you will not be entitled to any refund.
These conditions will also apply in case of cancellation or non-show.
Failure to appear. Furthermore, Salinas de la Concepción, SL will not refund any amount once the activity has started and is abandoned for any reason.
The corresponding refund will be made between 24 and 48 hours after the cancellation of the activity in the same payment method with which you paid for the reservation, which will be notified to you via email.
Once the order has been placed, refunds made with debit/credit card may take 5 to 7 business days to be processed and appear in your bank account, and up to 30 days for some foreign cards.
9. Change or Cancellation of an activity by Salinas de la Concepción, SL
Salinas de la Concepción, SL reserves the right to cancel a specific activity without adhering to it
activity without adhering to the established cancellation period if, weather conditions, government actions, unforeseen weather conditions, government actions, unforeseeable or unavoidable external circumstances, endanger or make impossible or much more difficult the exercise of the activity.
In this case, Salinas de la Concepción, SL will notify you by email of these changes or cancellations, and will inform you of the changes or cancellations and propose either another date for the activity or an alternative activity, or alternative activities that may be of interest to you.
In the event that it is not possible to set another date or if this or other activities that we propose are not to your liking, you will be entitled to a 100% refund of the booking amount, excluding any compensation for damages or other claims.
Occasionally, Salinas de la Concepción, SL makes changes to the activities, such as dates, times, prices, inclusions, coverage, age requirements, etc.
Therefore, Salinas de la Concepción, SL reserves the right to cancel, change or replace any detail of the activities at any time and for any reason.
Likewise, Salinas de la Concepción, SL reserves the right to make minor changes to the activity programs or changes to the itinerary, if it is considered necessary to make any refund or compensation.
10. Right of withdrawal
Services contracted through the Salinas de la Concepción, SL platform are exempt from the right of withdrawal, in accordance with the provisions of article 103.l of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.
11. Applicable Laws and Competent Jurisdiction
The user agrees that Spanish law governs the operation of these terms and conditions. The courts of the city of Ciutadella de Menorca shall have jurisdiction over any dispute arising from the interpretation or application of this contract.
12. Contact
If you have any questions about these conditions, you can contact Salinas de la Concepción, SL at info@saldemenorca.com, for which purpose you expressly accept the use of email as a valid procedure for the exchange of information and the sending of communications.
